Format a Zune
Enjoy your favorite audio books, music and movies while on the go with the Zune HD, an edition of Microsoft’s portable media player. Even the best-made Zune can experience software glitches. Formatting the Zune is typically attempted to fix such glitches after all other troubleshooting methods have been exhausted. Format your Zune to help fix software errors and get back to enjoying your Zune‘s full capabilities.
1. Make sure your Zune device is fully charged. Connect it to your computer using its included USB syncing cable. Alternatively, plug it into a power outlet using the Zune charge pack, available as an optional kit from Microsoft. Disconnect the device when the battery icon in the top right corner of the device is full.
2. Press down the “Power” button, located on the top edge of the Zune, and hold it down for 10 seconds or until the Zune’s screen goes blank.
3. Release the “Power” button. The Zune will start to turn on again. Immediately press and hold the left and right buttons on the Zune’s front scroll wheel while simultaneously holding down the center navigation button.
4. A warning will appear on the screen alerting you that all of the Zune’s content is about to be deleted. Continue holding down the buttons until the screen goes blank again.
5. Release all the buttons.