If you no longer wish to subscribe to the service, you’ll need to cancel your contract.
Like most satellite companies, DIRECTV requires its clients to commit to a contract when they sign up for the service. If you no longer wish to subscribe to the service, you’ll need to cancel your contract. If you’re a DIRECTV subscriber, there are some ways to get out of your DIRECTV agreement.
1. Know the terms of your contract. Most DIRECTV contracts require an 18- to 24-month commitment. If you cancel during the term of your contract, you will be charged a cancellation fee. If you cancel after your contract period has passed, you will not be charged a cancellation fee.
2. Be aware that DIRECTV’s cancellation fees can be steep. If you have standard equipment, you can be charged as much as $360 for early contract cancellation, as of 2010. If you have advanced equipment, such as HD receivers, you can be charged up to $480 for early cancellation. Your cancellation fee may vary according to your contract plan, whether you lease or own the equipment and how early you are canceling it.
3. Call DIRECTV and ask to speak to someone regarding canceling your contract. The company does not allow you to cancel service online, so you will have to call. Be firm about canceling; the customer service representative may try to talk you into staying.
4. Ask to speak to a manger if the customer service representative gives you a difficult time about canceling. Write down the names of all the people you speak with in case you need to reference this information later.
5. Inquire about options for reducing the cancellation fee. If you want a different service with the company, such as satellite service bundled with your phone service provider, the representative may offer you a reduction or reversal of your cancellation fee.
6. Return your equipment to DIRECTV if you were leasing it. If you do not return the receivers, DIRECTV may charge you from $55 to $470 per receiver, as of 2010.