Service Writer Job Description

A service writer works with customers and mechanics to schedule automotive repairs.

A service writer is the liaison between customers in need of vehicle repairs and auto mechanics. They schedule maintenance and handle the appropriate paperwork.


Most employers require a high school diploma or GED, as well as vocational training in automotive maintenance and repair.


Because driving customer vehicles may be required, employers will require a valid driver’s license.


Working with customers and auto mechanics, a service writer schedules automotive maintenance and assigns work to repair staff. Researching parts pricing and labor estimates is part of the job, and can include working with suppliers to find specific automotive parts. Service writers also compile an estimated price and final bill of repairs for customers, and estimate the time needed for repairs.

Additional Responsibilities

Many automotive dealerships will require service writers to sell additional services to their customers to increase overall profits.


In November 2009, the average salary for a service writer was approximately $39,000 per year according to