Troubleshoot A Cox Cable Reception

Inspect the coaxial cable connections to troubleshoot Cox cable reception.

Cox cable TV service gives its subscribers access to more channels than a standard aerial antenna connection, but when problems occur, your viewing experience can be ruined. Most cable TV troubleshooting problems can be solved by changing settings or securing connections between the cable box and TV set. Knowing troubleshoot your Cox cable connection allows you to correct problems and enjoy watching your programs again.


No Picture and No Power

1. Turn on the TV. Check the channel to make sure the TV is set to either channel 3 or 4. Make sure all the connections are tight and correct. Unplug the power cord from the TV from the cable box and plug it into an electrical wall outlet, then turn the power on.

2. Press the “Menu” button from the Cox remote and use the arrow buttons to navigate to the “Set: AC” option. Navigate to the “On With Settop” option. Press “Select” and then press “Exit.”

3. Turn off the cable box. Unplug the TV from the electrical wall outlet and plug it back into the outlet on the cable box. Press the “Cable” or “TV” button to turn your TV on and off.

No Sound

4. Press the “Mute” button on the remote to make sure it is not on. If “Mute” is displayed on the TV when you press the “Mute” button, press it again until “Mute” leaves the screen.

5. Press the volume buttons on the remote to make sure the volume is turned up. Stand closer to the speakers and listen for sound.

6. Make sure the TV is on. Make sure the TV is set to either channel 3 or 4 and that all the connections are correct and tight.

Remote Control Does Not Work

7. Press the “Power” button and see if the light at the top of the remote turns red. If the light does not turn on, replace the batteries with new ones.

8. Point the remote control directly at the cable box when changing channels. Do not point the remote at the TV, it’s the cable box that needs to receive the signal from the remote.

9. Make sure the remote is properly programmed. Call Cox customer service for programing new equipment since equipment is supposed to already be programed when you receive it.